AAA Mansfield

This is my 10th year as a AAA Plus member, and my worst service experience to date. The water pump and belt went out in my car. I have a 2 year old, who I'm not going to leave sitting on the side of the road with me until someone can make it to us, so we got a ride back home and I called my AAA office. I left the car unlocked and in neutral, so there would be no issues getting it towed. Although I've had the exact same car towed twice in the past month, and never once was told I had to be present to have it towed, the woman I spoke to told me it's required for me to be there or they won't pick it up. I asked when they changed their policy and she informed me it's always been a policy and no one should have allowed it before. If someone's sole form of transportation isn't in a driveable condition, how can they be expected to get back to it? Now I have to leave my child with a babysitter and drive a vehicle that is not mine, that I'm not insured to drive, just to sit there while a tow truck loads my car up and needs literally nothing from me. If I get pulled over on my way there or back, I won't be the one paying for the ticket.