This is amateur night at its finest....
Called for service at about 120 in the afternoon,spoke to a gentleman & he told me he would have a tech out in a few hours...While waiting i decided to cut my lawn,when i finished i realized i had a missed call....Called back and it was the companies after hour greeting...where closed. So i figured that my service call was ok because there was no message to say otherwise, at about 4pm i called back because NO TECH, i figured i leave a message.... an elderly woman answered, after explaing who i was and that i placed a service call for my dryer she said i remember i called and we dont send a tech unless we talk to you, i said i had already spoke to someone and my appointment was set. she went on to say i left a message,
i told her that i have an iPhone and that calls can easily be looked at with the time and voicemail.....she called but didn't leave a message or i would have called sooner, as if i had nothing else to do for the day.....Her response was somebody's lying and its not me!!! call someone else....CLICK. WOW!! with mom and pop stores going out of business....this is a clear reason why.
the customer should be 1st.....Bigger companies get it.
All USA
This is amateur night at its finest.... Called for service at about 120 in the afternoon,spoke to a gentleman & he told me he would have a tech out in a few hours...While waiting i decided to cut my lawn,when i finished i realized i had a missed call....Called back and it was the companies after hour greeting...where closed. So i figured that my service call was ok because there was no message to say otherwise, at about 4pm i called back because NO TECH, i figured i leave a message.... an elderly woman answered, after explaing who i was and that i placed a service call for my dryer she said i remember i called and we dont send a tech unless we talk to you, i said i had already spoke to someone and my appointment was set. she went on to say i left a message, i told her that i have an iPhone and that calls can easily be looked at with the time and voicemail.....she called but didn't leave a message or i would have called sooner, as if i had nothing else to do for the day.....Her response was somebody's lying and its not me!!! call someone else....CLICK. WOW!! with mom and pop stores going out of business....this is a clear reason why. the customer should be 1st.....Bigger companies get it.