Griffin's Floral Design

I contacted Griffins for funeral flowers for my aunt who passed away a week ago at the age of 102. I 'requested' any type of red cardinal that might be inserted with the flowers (as a hotel person, I totally understand the word 'request' but I also chose a specific floral arrangement showing on the website that was entirely red and white flowers ONLY. I specifically said 'only red and white' for a reason......the service was today. The flowers were lovely - apparently no cardinal could be found but adding additional colors of flowers? Why did I bother to explain what was important to me when no one was listening?