Worst purchasing experience of my life. I received a formal quote on paper for a very good price on a Yanmar 424 Tractor with loader and backhoe. I did not purchase at that time, but called a couple of weeks later to check if they still had the tractor and if the price was still valid to which the salesmen answered yes. I went to the site that afternoon to sign the paperwork, when I sat down to sign the salesman alerted me that he had made a mistake and the tractor would cost almost $1,300.00 more than the the price he gave me in writing. I explained to the salesman that he had given me a formal quote on paper and this is unethical, yet he refused to honor that quote. He then stated twice that he is not pulling a bait and switch, Interesting - I had not accused him of that, maybe he had a guilty mind. I left disgusted and went to get something to eat, after calming down I reviewed the quotes I had received from other dealers and the price was still about $500.00 less. I went back, agreed to purchase the tractor and signed the paperwork. Guess what, I received a call from the salesman several days later to tell me that he had made another mistake and the price was another $700.00 more. The price of the tractor had now gone up a total of $2,000.00. I canceled the deal at this time. A couple of days later I called to speak to the owner and was refereed to the store in Middlefield, I was able to speak to the owner and in the middle of my explanation he burst into "oh, here we go" mocking me. At this point I was completely and totally disgusted. I did get a call from the salesman a day or two later offering to roll back the price $700.00. Way to little - way to late. Looking back it is my opinion that they were pulling a bait and switch. I feel that they are very untrustworthy and caution others not to deal with this company. If it were possible to give zero stars in this review that is what I would have done, because one star is to many for the experince that they put me through
Dropped off a chainsaw chain for sharpening. They told me it would be ready in a couple of days and would call me. They never called. I came back a week later and they gave it back to me and said it could no longer be sharpened. A call would have been nice! Also, the employee acted like he was too busy to bother with me. Rude, lack luster service. It motivated me to go buy my own sharpener and learn how to use it. Thanks for nothing!