If i could give no star at all, I would after this morning, and all due to the morning manager! I come every morning and get the easiest order, 1 bagel and 1 pop. And I know the ladies working wkday mornings by heart! I've came 2 wkends in a row now, and dealt with thee rudest, snotty, mean manager Ive ever encountered in customer service! So bad, 2 of her own employees apologized to me on 2 seperate wkends. Saying they were horrified by their own managers behavior and have asked higher ups to please find another one, with no success. Now I absolutely see why! I waited 18 minutes for my order, and when I received it, it was wrong and stone cold. This manager obviously doesn't have any people skills, as she told me numerous times why I was at fault! That she didn't believe it was cold, and that my order was too big/difficult to make sure it all stayed warm. I said it was 4 hashbrowns, all the same..3 bagels, all the same..and 1 bagel different. When I questioned her she screamed at me thru the drive thru window to leave, and that I was getting no food! Mind you I already paid for the food I wasn't going to be getting. I parked and went inside asking for my money back. Before I could spit even 1 word out, she told me I could sit outside on the curb and wait for it from another employee, or she'd call the cops and say I harassed her! I was seriously in shock at her behavior! I told her if she was refusing my food, then I wasn't leaving without my cash! She yelled at another employee when he went to hand me my new food, telling him I was getting nothing! I felt so bad for the other employees, they watched in silence with scared looks on their faces..it was so sad! She turned her back to me and just kept yelling at me to leave or she'd call the cops. I replied for what? You are refusing me my food that I ALREADY PAID FOR, and you want me to leave without my cash as well..no. She never called the cops, and the other employees stood so silent you could hear a pin drop. Finally, another employee brought me my cash, not saying one word to me, and looking at the floor the entire time. I said nothing and walked out. I go to this branch EVERY MORNING, and the wkday ladies are awesome! Sadly, I will NEVER return there, and found a much better place even closer to my home. McDonalds should be so proud of their choice in management..that's sarcasm obviously!
All USA
If i could give no star at all, I would after this morning, and all due to the morning manager! I come every morning and get the easiest order, 1 bagel and 1 pop. And I know the ladies working wkday mornings by heart! I've came 2 wkends in a row now, and dealt with thee rudest, snotty, mean manager Ive ever encountered in customer service! So bad, 2 of her own employees apologized to me on 2 seperate wkends. Saying they were horrified by their own managers behavior and have asked higher ups to please find another one, with no success. Now I absolutely see why! I waited 18 minutes for my order, and when I received it, it was wrong and stone cold. This manager obviously doesn't have any people skills, as she told me numerous times why I was at fault! That she didn't believe it was cold, and that my order was too big/difficult to make sure it all stayed warm. I said it was 4 hashbrowns, all the same..3 bagels, all the same..and 1 bagel different. When I questioned her she screamed at me thru the drive thru window to leave, and that I was getting no food! Mind you I already paid for the food I wasn't going to be getting. I parked and went inside asking for my money back. Before I could spit even 1 word out, she told me I could sit outside on the curb and wait for it from another employee, or she'd call the cops and say I harassed her! I was seriously in shock at her behavior! I told her if she was refusing my food, then I wasn't leaving without my cash! She yelled at another employee when he went to hand me my new food, telling him I was getting nothing! I felt so bad for the other employees, they watched in silence with scared looks on their faces..it was so sad! She turned her back to me and just kept yelling at me to leave or she'd call the cops. I replied for what? You are refusing me my food that I ALREADY PAID FOR, and you want me to leave without my cash as well..no. She never called the cops, and the other employees stood so silent you could hear a pin drop. Finally, another employee brought me my cash, not saying one word to me, and looking at the floor the entire time. I said nothing and walked out. I go to this branch EVERY MORNING, and the wkday ladies are awesome! Sadly, I will NEVER return there, and found a much better place even closer to my home. McDonalds should be so proud of their choice in management..that's sarcasm obviously!