I go in there several mornings a week for breakfast. The music is almost always on full blast. I complain and they pretend to fix the problem but when I go back the next morning it's the same; ear splitting loud. If you want some peace and quiet in the morning, this is not the place.
Usually the fries are not hot and they forget to give you everything you've ordered. So, check your bags before you leave the drive-thru. However, if you eat inside, there's never an issue.