Platinum Factory Service

My wife and I purchased our first Maytag clothes washer in September 2017. In March 2018 my wife noticed an odor that reminded her of melting plastic. I called the factory and they set up an appointment for Platinum Factory Service to come to our home. On the first visit the two repairmen ran a diagnostic and determined that there was a problem. They ordered two replacement parts and returned the following week. They installed the new parts in a short period of time and were on their way. Both repairmen were very professional and courteous. My wife and I were both very pleased with the service we received and highly recommend Platinum Factory Service to anyone needing repairs for an appliance.

The service techs are OK - i had one really good one but he did himself a favor and got himself a real job. The office staff is a joke. I have been emailing them for 3 weeks trying to get some information out of them and i have not even received an email back letting me know they received my email or they are working on my request or anything. Hard to have a successful company when the office staff is nowhere near as professional as the techs that actually do the jobs.