USA Insulation of Cleveland

We had our home insulated over the summer. At the time the sales representative and installers were polite, timely and communicative. As we transitioned into winter we started having problems. First, our bathroom was very cold. Then we started having pipes freeze. Our sink and toilet stopped working on cold days and started working again when the weather warmed. We called and left messages for weeks without reply. It took more than 4 weeks to get a return call. Another 2 weeks for someone to come “diagnose” the problem. It was quickly apparent that the install was not done correctly, parts of the home were missed or under insulated. The soonest they could get someone out to address the issue was 2 more weeks. On the scheduled repair day our appointment was cancelled due to cold weather after the appointment window and scheduled for the next week. The next week came and after the appointment window someone showed up without the equipment to make the repair. After another round of calling everyday we sill do not have an appointment for repairs. We have dozens of phone call to USA Insulation without response. Justin, the project manager has never in 2+ months returned a call, despite the office workers ensuring us he would call “by the end of day”. We have had freezing pipes and non-functioning Plumbing for 2+ months without any resolution in sight. It appears they were happy to take our money, but have no intention of following through with doing the job right. I would not recommend anyone use this company. We were sold on third party financing so we could take advantage of 0% APR, but now we have no recourse to seek financial restitution.